POLICIES AND PROCEDURES

Zero Tolerance Policy for Intoxicating Substances

Standard Operating Procedures follow standard!

  • Royal Cab services has its own map point to point safe transportation route as per hire right booking. When it comes to having regularity in any business, encompassing Standard Operating Procedures (SOP’s) into employee’s daily regimens is a must to avoid screw ups on the daily grind.
    In any type of situations are unavoidable because crises do take place, but having a crisis management plan is the key to resolving an issue the quickest and most efficient way possible.
  • Our Clients should feel like they are our number one priority and we are there to ensure their confidence and trust in our service. We want the City of Dallas , DFW International airport, Fort-Worth, Plano Frisco, and others Metropolitan area to recognize our Company as one that provides safe, legal transportation, while adding that “special touch and our chauffeur knows that they are associated with a Company that cares what the public is thinking.
    We pride ourselves on hiring only the best Dallas, Forth Worth has to offer. It is essential that our employees help us maintain that positive image

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ATTIRE:

The Chauffeur may be the first person a Client meets, face to face. You represent our Company Our City. First impressions are lasting impressions that is why we are establishing guidelines to assure our employees are the sharpest looking Chauffeurs on the road. Our goal is to set you apart from the other drivers. We want you to feel proud to be working for Royal Cab Services.

SMOKING POLICY
All taxi cabs are strictly non-smoking for Clients and Chauffeurs.
1. Smoking is strictly prohibited by the Chauffeur while behind the wheel of the cab, with or without Clients in the cab.
2. The garage is a non‐smoking area.
3. No Chauffeur is permitted to buy cigarettes for any minor.
6. No Chauffeur will accept cash, in exchange for permission for the Client to smoke in the Cab Services

USE OF ILLEGAL SUBSTANCES (Zero Tolerance Policy For Intoxicating Substance)

ALCOHOL:

Any consumption of alcohol, regardless of amount, while on duty or at any time the Chauffeur is “on the clock”, will result in immediate termination of employment.

Any Chauffeur suspected of drinking alcohol prior to taking a run will not be permitted to drive and will face immediate termination. This policy will be strictly enforced.

ILLEGAL DRUGS:

The use or possession of illegal drugs is strictly prohibited and will result in immediate termination. Royal Cab Services reserves the right to implement a drug testing program without prior notice. Any Chauffeur suspected of violating the above policy will be confronted immediately.

PRESCRIPTION DRUGS:

Any Chauffeur on prescription drugs or “over the counter” drugs that may cause drowsiness or impaired driving skills, must notify Management. Management will make a determination as to whether the Chauffeur can safely maneuver the Cab services.

PROFESSIONALISM:

We rely on our Chauffeurs to represent our Company in the best possible way. Our reputation is in your hands. Immediate termination will result if the Chauffeur is noted to be acting in an unprofessional manner. Included but not limited to the following:

1. Sleeping on the job.
2. Sitting in the back of the Taxi Cab
3. Conducting yourself in an unruly manner.
4. Using the Vehicle for your own personal gains.
5. Fraternizing with the Clients while on duty.
6. Misrepresenting the Company in any way.
7. Violating any policy mentioned in this manual.
8. Divulging Company policies and procedures to anyone outside of the Company. This includes but is not limited to; policies, procedures, rate of pay, Cab rates, etc. Gossip can be
damaging and we ask that you do not get caught up in the gossip with other Chauffeur’s. If you have a question or concern you should always feel free to come directly to Management.

Royal Cab Services mandatory for ZERO-TOLERANCE DRUG POLICY driver and the rider follow the city article SEC. 47A-2.1.6 & SEC. 47A-2.1.7.

SEC. 47A-2.1.6. ZERO-TOLERANCE DRUG POLICY.

  • An operating authority Royal cab services all employees will maintain, and enforce as to its drivers a zero-tolerance policy prohibiting the use of intoxicating substances.
  • An operating authority Royal Cab Services website https://royalcabservices.co  publicly remotely accessible data site notice of the  operating authority’s zero-tolerance policy for intoxicating substances and information on how passengers may report a possible violation of the  policy to the operating authority and to the City. (Ord. 29596)

SEC. 47A-2.1.7. PUBLICLY REMOTELY ACCESSIBLE DATA SITE.

Each operating authority shall maintain a publicly remotely accessible data site that contains, at a minimum:

  • the operating authority’s rate information; https://royalcabservices.co/rate
  • the operating authority’s zero-tolerance policy for intoxicating substances; https://royalcabservices.co/zero telarence
  • the operating authority’s contact information; 1306 (Unit 2 ) Bradford DR Coppell TX 75019 Tel # +1(469)465-6286
  • a statement that wheelchair accessible vehicles are available upon request; https://royalcabservices.co/ wheelchair
  • information on how to report complaints to the city. (Ord. 29596) https://royalcabservices.co/ contacting  the city of dallas

TRAFFIC VIOLATIONS:

Your continued employment with  Royal Cab Services  is directly dependent on your driving record. Commercial insurance comes at a premium. We  do not want this compromised by any careless driving.

  1. Any Chauffeur receiving a traffic violation while driving a limousine will be responsible for all fines and may face termination of employment after consideration of the severity of the violation
  2. Speeding is strictly prohibited by all Chauffeurs. Chauffeurs are not to exceed the speed limit, with or without clients in the vehicle.

Contacting the City of Dallas:
City of Dallas, The Department of Aviation

Transportation Regulation Division
Dallas, TX 75235
Phone: (214) 670-3161
Or Just Click Here 3-1-1
Fax: (214) 670-6968
E-mail: avitransportationregulation@dallascityhall.com

Wheelchair Accessible Vehicles available with advance Request.
Please Call on Phone @
(469)465-6286

Book Now Online Today to learn more about our Transportation Services.

Our Luxury Sedans, Lincoln MKTs and SUVs are fully licensed and insured. Royal Cab Services Airport Taxi Service by professionally chauffeured Car Service for Dallas and Fort Worth, Texas, DFW Airport and LOVE Field airport transportation and more.

One way or Round trip involving AIRPORTS:
DFW Airport, Dallas Love Field Airport, and Other Airports. LOCAL One way or Round trips Businesses meet with emergency medical transportation, 3-1-1 call & Disability services, etc

HOURLY Cab Services – Weddings, stadium national game, Office Parties, etc.

We Serve Following Area and More.
Airport Car Service to Cowboys Stadium, Rangers Ballpark in Arlington, Six Flags over Texas , Irving Convention Center, Dallas Convention Center, Fort Worth Stockyard, Dallas Zoo, Meyerson Center, Arts District, Southern Methodist University (SMU), Lone Star Race Park, Verizon Theater, Dallas Arboretum, Bass Concert Hall in Fort Worth, Fort Worth Zoo, Fossil Museum in Glenrose, Dinosaur Park in Glenrose, Japanese Botanical Garden in Fort Worth, Holiday Lighting Tours, Billy Bob’s• Southfork Ranch, DFW Airport, Irving, Frisco, Plano, Richardson, Love Field